This case study was created from information that the customer documented about his group’s experience of using embedded analytics. A colleague followed up with him and gathered additional information. I merged information from both the document and video into this case study. Because the solution helped the customer provide additional services during the pandemic, I created a blog post that focused on how the solution met demands to support the community.

Update: Since writing this story, the company was purchased by insightsoftware. The story is no longer available online.