Meet Your Editing, Writing, and Strategy Expert

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Hello! I’m Jenifer. I’m your technical and content editing, writing, and strategy expert. I’ve worked many years in the Technology industry and with a few of the world’s largest IT companies. Thanks to those experiences, I have a deep knowledge of my craft. I’ve worked on books, blogs, e-mails, newsletters, papers, tutorials, web content, and much more.

I’ve been rewarded by earning the trust and respect of my colleagues to do my best work to bring out the best in them. As a result, my work has received awards from the Society for Technical Communication (STC) and accolades by clients and colleagues around the world.

How can I help you on your next project?

Career summary

  • j.servais | WordCrafter (2018 – present): Owner—Project Manager, Editor, and Writer
  • Mayo Clinic partnership with Google (contract, 2019 – 2020): Senior Technical Communications Strategist
  • Microsoft (contract, 2018 – 2019): Senior Content Editor—Azure and Dynamics 365
  • IBM
    • developerWorks (2015 – 2017): Managing Editor, Hybrid Cloud
    • Content Marketing (2013 – 2015): Content Editor
    • Redbooks (1998 – 2013): Senior Technical Editor and Team Leader

See a more detailed description about my professional experience on my LinkedIn profile.

Style guides


  • Canva
  • G-Suite
  • Google Docs
  • Microsoft Word
  • PDF-Viewer/Adobe Acrobat
  • Snip
  • WordPress
  • Yoast SEO



  • Write the Docs
  • Editors’ Association of Earth (Facebook group)
  • Memoir Editors of Earth (Facebook group)
  • Documentation and Technical Writing Management (LinkedIn Group)
  • Society for Technical Communication (LinkedIn Group)
  • Technical Writing and Content Management (LinkedIn Group)
  • The Content Wrangler Community (LinkedIn Group)

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