Meet Your B2B Content Expert

Jenifer profile pic

Hello! I’m Jenifer–your B2B content expert. I’m the writer and editor for your B2B technical marketing content. I’ve worked many years in the IT industry and with a few of the world’s largest technology companies. Thanks to those experiences, I have a deep knowledge of my craft. I’ve worked on books, blogs, e-mails, newsletters, papers, tutorials, web content, and much more.

I’ve been rewarded by earning the trust and respect of my colleagues to do my best work to bring out the best in them. As a result, my work has received awards from the Society for Technical Communication (STC) and accolades by clients and colleagues around the world.

How can I help you on your next project?

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Career summary

  • Logi Analytics (2020 – present): Marketing Content Writer
  • j.servais | WordCrafter (2018 – present): Owner—Project Manager, Editor, and Writer
  • Mayo Clinic partnership with Google (contract, 2019 – 2020): Senior Technical Communications Strategist
  • Microsoft (contract, 2018 – 2019): Senior Content Editor—Azure and Dynamics 365
  • IBM
    • developerWorks (2015 – 2017): Managing Editor, Hybrid Cloud
    • Content Marketing (2013 – 2015): Content Editor
    • Redbooks (1998 – 2013): Senior Technical Editor and Team Leader

See a more detailed description about my professional experience on my LinkedIn profile.

Style guides

Tools

  • Canva
  • G-Suite
  • Google Docs
  • Microsoft Word
  • PDF-Viewer/Adobe Acrobat
  • Snip
  • WordPress
  • Yoast SEO

Memberships

Communities

  • Write the Docs
  • Editors’ Association of Earth (Facebook group)
  • Memoir Editors of Earth (Facebook group)
  • Documentation and Technical Writing Management (LinkedIn Group)
  • Society for Technical Communication (LinkedIn Group)
  • Technical Writing and Content Management (LinkedIn Group)
  • The Content Wrangler Community (LinkedIn Group)